Terms and Conditions

The contract for driving tuition is solely between yourself and your instructor and a declaration must be signed by the student before any lessons commence. These Terms and Conditions apply to that contract. All driving lessons and courses are operated by WILL.i.PASS.

WILL.i.PASS reserves the right to decline any booking at their discretion.

Driving is potentially hazardous. You should be aware of this. We will take all reasonable precautions to ensure your safety whilst you are learning with us, however you should also do your best to prevent injury or accident to yourself or others. Do as your instructor tells you at all times while under his instruction. If you are unsure about anything get it clarified before carrying on with the lesson.

In the interests of comfort and safety students are advised to wear suitable attire which does not restrict movement. Students must also take note of any medication they are taking that may affect their ability to drive safely and must advise their instructor accordingly before taking any lesson booked. Students are required to attend lessons in a fit and proper manner for driving safely and with due regard for other road users.

 

General Conduct

Your WILL.i.PASS Instructor is bound by a professional Code of Conduct in accordance with the Driving & Vehicle Standards Agency (DVSA), which ensures that he will be courteous, polite, tidy and punctual. He will behave in a correct, professional and ethical manner at all times.

 

Vehicle

The instructor’s car will be well maintained, clean and tidy at all times. The car is fitted with dual controls and fully insured for driving tuition and for use in driving tests. The car is deemed a no smoking area at all times under the Smoke Free Premises etc. (Wales) Regulations 2007.

 

Qualifications

Your Instructor is registered with the DVSA and is approved by them to give driving tuition and to display the Approved Driving Instructor (ADI) badge on his car. The instructor has also passed a CRB (DBS) check.

 

Training Package

WILL.i.PASS strongly believes that in order to learn effectively all lessons must be structured to suit individual needs. It is for this reason that WILL.i.PASS offer a package of training to minimise costs whilst ensuring our students receive the highest quality tuition. Students are encouraged to purchase any additional material which WILL.i.PASS deems fit for purpose to help the student in passing both the theory and practical driving tests. Theory preparation is also available via our website. WILL.i.PASS state of the art coaching formula linked with your home study ensures you will maximise your learning potential. All lessons systematically work through all training phases and your progress is recorded. Feedback at each stage will ensure that you are fully aware of your strengths and weaknesses.

 

Your Legal Requirements

You must hold a current, valid Driving Licence (Provisional or Full) which must be produced on or in advance of the first lesson. The instructor will carry out an eyesight check before commencement of the first lesson (ensuring you can read a car registration plate at a minimum of 20m or 20.5 metres for an old style number plate – approx. 5 car lengths). You will also be required to sign a registration form stating that you will read, understand, accept and agree to abide by these Terms and Conditions. Your attention is also drawn to your responsibilities under the Road Traffic Act concerning the use of alcohol and drugs. Please ensure you present yourself in a fit and proper state.

 

Payments

Individual lesson payments should be made direct to your WILL.i.PASS instructor in cash and at the commencement of each lesson. A 50% deposit (or the full course fee if the start date is within 4 weeks of the booking date) is required to book a block course. At this point a binding Terms and Conditions agreement is made between yourself and the WILL.i.PASS instructor. Please note any deposit or subsequent training fees paid are non refundable in the event that you decide to cancel the training once the booking has been accepted by your instructor. If a course or block booking is cancelled after lessons have been taken, then a refund will be issued after charging the standard lessons rate for those already taken. This does not in any way affect your statutory rights to be provided with the goods and services you have bought.

 

Lesson Postponement

Please give your instructor as much notice as possible should you have to cancel or change a lesson. Should he be unable to re-book a lesson with another student you will be charged for a cancelled lesson if less than 48 hours’ notice is given. Provided the WILL.i.PASS instructor can easily obtain additional work for any individual lessons postponed no penalty will be incurred. If this is not possible the full training fee for the period in question may, at the total discretion of the instructor, be lost or charged.

Your instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. The instructor cannot be held responsible for any costs incurred as a result of him having to postpone any lessons, for whatever reason.

 

Contacting Your Instructor & Bookings

Enquiries or bookings will be made directly with your instructor. Your instructor can be contacted directly using the mobile phone number he will issue to you or send an Email. It is an offence for your instructor to use his mobile phone while on a lesson so a voicemail facility will be available.

 

Punctuality

Students are advised to be punctual for their lesson appointments. You are asked to be prepared to start 10 minutes earlier or later than the time booked. The instructor will normally wait for a maximum of 10 minutes before the lesson is abandoned and the lesson fee forfeited or becomes due for payment.

Your instructor will make every effort to meet you at the start of the time booked for your lesson. However, this may not be possible due to unforeseen circumstances or traffic conditions. Your instructor will attempt to contact you by phone or text in order to notify you of any delay. Irrespective of the time of arrival of your instructor, the full lesson time will be given and made up at the end of the normal lesson time if possible or at a later date.

 

Driving Test

Driving tests are carried out by the DVSA. Practical tests will be booked on your behalf by your instructor. Three clear days’ notice of cancellation or postponement (not including weekends or public holidays) is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee. Your instructor cannot be held responsible for any cancellations or postponements of tests by the DVSA. However, he will do all that is possible to arrange another test as quickly as possible.

Students must bring the following documents:

  • provisional photocard driving licence
  • theory test pass certificate (or confirmation) if you’re not exempt from taking the theory test

If you have an old-style paper licence instead of a photocard, you must also bring a valid passport.

It is the students responsibility to have the correct documents with them for their driving test. The test will be cancelled and you will lose your fee if you do not produce the documents at the commencement of the driving test. Your instructor cannot be held responsible if you fail to bring the correct documents.

Driving test bookings always take priority over lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately.

Your instructor reserves the right to withhold the use of a car for the test if, in their opinion, your driving is actually or potentially dangerous.

 

Driving Law

The driving instructor will endeavour to ensure that speed limits and other traffic regulations are complied with but the student should be aware that all driving penalty points and fines are the responsibility of the driver under UK law. If any driving offence occurs the student will be responsible.

 

Prices

WILL.i.PASS reserves the right to change prices, and details, of products and services (and any offers) posted online without notice. All products and services are subject to availability and we give no guarantee in this regard. All reasonable effort will be made to guarantee the same lesson price throughout the training period unless it is outside the control of WILL.i.PASS  i.e., Substantial fuel price increase, high inflation rate, etc.

 

Website

The provision of details, products and services on the website are not, and should not be construed as, an offer to sell or buy such products or services. WILL.i.PASS may accept or reject your offer at its sole discretion. WILL.i.PASS reserves the right to publish photographs and names of students on the website and social media for marketing purposes only.

 

Complaints

Should you have any complaints or are not satisfied with any part of your training, all efforts must be made to resolve the matter directly with the instructor.

 

Statutory Rights

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods or services provided. WILL.i.PASS instructors have a statutory obligation to provide you with goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen’s Advice Bureau.

 

100% Satisfaction Guaranteed

  • To qualify students must inform their instructor as soon as possible during the lesson if they are not 100% satisfied.
  • The instructor must have an opportunity to rectify the situation.
  • The offer is limited to a one hour lesson at our normal lesson rates or discounted rate if applicable.
  • The instructors decision is final and whether any claim is admissible.
  • The offer is non-transferable or refundable.
  • Offer can be withdrawn at any time and without notice.

 

First Lesson Free

  • The offer only applies to the first hour of a double lesson.
  • Applies to beginners only who have not had paid tuition by an ADI.
  • To qualify full payment must be made to the instructor on commencement of the first lesson.
  • Our normal lesson rates (or discounted rate if applicable) apply thereafter.
  • A lesson is one hour duration.
  • The offer is non-transferable or refundable.
  • Offer can be withdrawn at any time and without notice.

 

Free Re-Test

  • Students must have had continuous lessons with their instructor up to the driving tests.
  • Offer only applies if the student fails their first practical driving test due to 16 driving faults or more.
  • Any serious or dangerous driving faults committed by the student will forfeit the offer.
  • The offer applies only when the practical driving test is booked by the instructor and when he decides the student is ready to take the test.
  • Offer does not apply if a student fails the eyesight check.
  • Any driving test booked by the student will forfeit the offer.
  • Students who fail to attend the driving test will forfeit the offer and pay back any fees paid.
  • Applies to novice students only who have never taken a practical driving test.
  • To give the students the best possible chance of passing the re-test they must book additional lessons with their instructor (number of lessons to be agreed between instructor & student) after failing the first test.
  • The offer only applies to the actual cost of the Practical Driving Test set by the DVSA and does not include the use of the instructor’s car during the test or any warm up lessons.
  • Tests must be taken during weekdays (Monday-Friday) only.
  • Any test taken at weekends or Bank Holidays will incur additional costs to the student.
  • The offer is non-transferable or refundable.
  • Offer can be withdrawn at any time and without notice.

 

 Block Bookings

  • To qualify the full payment must be made to the instructor before commencement of the first lesson.
  • Our normal lesson rate (or discounted rate if applicable) apply thereafter.
  • A lesson is one hour duration.
  • The offer is non-transferable or refundable.
  • Offer can be withdrawn at any time and without notice.